For every payment that BigTime Wallet deposits into your bank account, there will also be fees deducted. Similarly to how you can create a report for your deposits, you can also create a report that shows you the fees associated with each of your deposits. There are two different types of fee statement reports you can create: Fee Statement reports, or Fee Statement Detail reports. This article will explain how you can create both.
Creating a Fee Statement Report
A Fee Statement report is the most simple form of a deposit fee report. It will show you the combined dollar amount of all the fees over a monthly period. To create one, follow these steps:
1. Go to ANALYTICS…REPORT CENTER from your main navigation bar.
2. Scroll down to your available report templates, find the BIGTIME WALLET REPORTS section, and click FEE STATEMENT. This will open a new window where you can add details and filters to your fee statement report.
3. Click on the date range in the upper right corner and select a date range you’d like BigTime to pull deposit fee data from. Once you’ve selected your date range, click APPLY.
4. You’ll now be able to see basic data about the deposit fees from the time period you selected. Note that each row under the DATE column shows the first day of each month from that time frame. That’s because, for simplicity’s sake, BigTime aggregates all the fees from each month. If you want to view a breakdown of each fee by day, you’ll need to create a Fee Statement Detail report, which we’ll address later in this article.
The Fee Statement report will show the total payment volume for each month, the number of transactions BigTime processed during that month, and the total dollar amount of all the fees associated with those transactions. You can add or subtract columns and can download this report the same way you would a deposit report.
Creating a Fee Statement Detail Report
Fee Statement Detail reports give you more information about your deposit fees and will break them down individually by deposit, rather than showing you an aggregated amount over a monthly period. To view your more in-depth fee data on a Fee Statement Detail report, click the GRAY ARROW next to the field on the upper left side of your window, and choose FEE STATEMENT DETAIL from the picklist that generates.
You’ll now see a list of each individual fee processed during the time frame you selected. You’ll also see the date each fee was processed, the dollar amount for each fee, the total payment, the deposited amount (which is the payment total with the fee subtracted), the client who made the payment and the job that they were invoiced for.
Returned or Rejected Payments: Why Fees Are Passed On to You
When a payment is rejected or returned (for example, a card decline or an ACH return), payment processors assess fees. Payment networks and banks charge return, decline, and chargeback fees, and as the merchant of record, your firm agrees to these pass-through fees in the pricing agreement accepted when enrolling in BigTime Payments.
Common reasons a payment is rejected include:
- Insufficient funds or NSF (for ACH)
- Incorrect account or routing numbers
- Card declines (expired card, insufficient funds, fraud checks)
- Chargebacks initiated by the payer
To review a fee on your account, follow these steps in order.
- Step 1: Locate your BigTime Payments pricing agreement and program terms. These contain the exact fee schedule and conditions.
- Step 2: If you cannot locate the agreement, contact your account administrator or BigTime Support to request a copy.
- Step 3: Compare the fee shown on your account against the fee schedule in the agreement.
- Step 4: If you believe a fee was assessed in error, send BigTime Support the transaction ID, date, payer details, and bank return code.
- Step 5: Support will review the processor's reason code and confirm whether the fee was correctly applied under your agreement.
Best Practices
- Verify payer details before processing, including account and routing numbers and card validity.
- Encourage ACH account validation, or use card updater tools if available.
- Monitor payment failures and follow up quickly to reduce repeat attempts.