WHAT PROJECTS FROM JIRA COME INTO BIGTIME WHEN A SYNC OCCURS?
These are the projects that come in from Jira:
* Active projects and
* Projects with epics or issues.
Empty projects in Jira aren’t pushed to BigTime.
HOW DO I SYNC JIRA WITH BIGTIME?
You have two options when it comes to syncing Jira with BigTime. The first option is manually syncing your data from your company's INTEGRATIONS page. To do this, go to MY COMPANY...INTEGRATIONS from your navigation bar. Then, select INTEGRATIONS and click on the JIRA SOFTWARE tile. Click the button SYNC DATA.
The second option is to set up an automatic data sync at the frequency of your choosing. Start by following the same steps to get to your Jira integration management page, and click the MANAGE hyperlink.
A new window will open where you can manage your Jira settings. Find the field labeled AUTOSYNC DATA, click the GRAY ARROW, and select a sync frequency option from the picklist. You can choose to set up an automatic sync every two hours, every four hours, or once a day.
Once you've made your selection, remember to click the SAVE button at the bottom of your window.
HOW DO I SYNC FROM BIGTIME TO JIRA?
You can sync projects into Jira so long as they are blank and don't have any attached tasks. Then, you can create tasks within Jira and push those tasks back into the blank project in BigTime. Projects with attached tasks that were created in BigTime, however, cannot be directly synced to Jira.
As an example, let's say you've integrated SalesForce with your BigTime account in addition to Jira. You import opportunities (which we call "projects" in BigTime) from Salesforce into BigTime. Thus, your project already exists in BigTime before you run a Jira sync. Rather than needing to create a duplicate of this project from scratch in Jira, you can push the project you created in BigTime into Jira so long as the project doesn't yet have any linked tasks.
IF I DELETE AN ISSUE IN JIRA WILL THAT TASK GET DELETED IN BIGTIME?
No. In this case you would have to manually delete the Task in BigTime.
I ADDED A SUB-TASK TO A STORY. WHEN WILL I SEE THAT SUBTASK SYNC TO BIGTIME?
To sync the subtask, there needs to be a change made on the Jira issue itself. This is how we know there has been an update and a task needs to be brought in.
IF I DISCONNECT MY JIRA INTEGRATION AND THEN RE CONNECT WILL I RECEIVE DUPLICATES OF MY PROJECTS AND TASKS?
No, duplicates will not occur if you disconnect and reconnect.
CAN YOU EXPLAIN THE JIRA TO BIGTIME MAPPING?
The terms on the left-side are BigTime terms, which map to the Jira terms on the right-side.
A PROJECT in BigTime maps to a PROJECT in Jira. This mapping is required. That’s why you can’t select any other options on the Jira side.
However, there’s flexibility with Tasks and Subtasks.
* A TASK in BigTime can map to an ISSUE or EPIC in Jira.
* A SUBTASK in BigTime can map to ISSUE, SUBTASK, OR NONE in Jira.
CAN YOU IMPORT STORY POINTS FROM JIRA?
In Jira, story points are a commonly used measure for estimating the size of an issue. If your firm is integrated with Jira, BigTime will import this value to its corresponding Task. A custom field on the Task will automatically be created to store this value to further strengthen the integration by sharing more data between the two systems.