Integrating Sage Intacct with BigTime is designed to make invoicing and payment tracking run smoothly, but there is still the potential for running into some obstacles along the way. In this article, you will learn about some of the most common error messages you may see when syncing across BigTime and Sage Intacct, as well as how you can resolve them.
“There Were Errors With Your Request”
If, for some reason BigTime, isn’t able to post one of your submitted invoices to Sage Intacct, you’ll see an error message at the bottom of your screen that says “Failed To Post”. This message will appear if your project hasn’t been linked yet in Sage Intacct. In order to resolve this issue, follow the steps in this article to export your project to Sage Intacct.
“The Entry Is Not Attached to a Valid Service Item”
Like the one above, this error message will appear when you try to post an invoice to Sage Intacct. This will happen if the field under the ITEM/DESCRIPTION field is left empty, or if the line item you choose isn’t linked to any tasks or labor codes. Click the GRAY ARROW in the ITEM/DESCRIPTION field and try selecting an item that is linked to a specific labor code or task. You should then be able to post the invoice without issues.
“Project (XYZ) Is Not Active”
You will get this error message if the project you’re posting your invoice for isn’t active in Sage Intacct. The solution for this error is simple -- just open the project in Sage Intacct and change its status to ACTIVE. Then, return to BigTime and try resyncing the invoice. If this is the only error, it should sync with no issues.
“There Is a Project in Intacct With the Same ID As the BigTime Project ID. Intacct Requires Projects To Have Unique IDs.”
This error message will occur when you try to export a project from BigTime to Sage Intacct, but there’s already a project with the same ID in Sage Intacct. Just like the error message says, you’ll need to change the ID of your project to something new in order for it to sync. After changing the ID and saving your changes, you should be able to export your project without issue.
“BigTime Was Unable To Post This Project to Sage Intacct at This Time. If You Add It to Sage Intacct, Then You Can Link It Instead. Cannot Figure Out Country Code.”
For projects in Sage Intacct, the country field is filled from a dropdown menu. This means that the country field in a project or client record in BigTime needs to exactly match the formatting of the one in Sage Intacct. If the spelling between the two differs, this error message will appear and the sync will be interrupted. To fix this, make sure the country's spelling in BigTime matches the spelling in Sage Intacct, and try exporting the project again.
“Inserted Value Is Too Large for the ‘Comments’ Field”
If you attempt to post a project to QuickBooks and you receive this error statement, it's because the information you typed into the Client Notes field exceeded the character limit set by Sage Intacct. Sage Intacct limits the notes field to 200 characters, so if your notes exceed 200 characters, you’ll need to go back and reduce your notes to 200 characters or less. After doing this, you should no longer have issues posting your project.
"Invalid project manager entered. The project manager 'BigTime ID' does not exist."
If you get this error message when trying to post a project to Sage Intacct, it's because the project manager you assigned to that project in BigTime doesn't exist yet as an employee in Sage. To avoid this, make sure the project manager you've added in BigTime has also been added to Sage Intacct before you attempt to post the project. You have two options for doing this: you can add the project manager in Sage Intacct, or you can push the project manager from BigTime to Sage.
If the project you're trying to sync to Sage Intacct doesn't have a project manager in BigTime, a number of things could happen. BigTime will first scan the project for a team lead, and if there is one, it will pull that team lead into Sage Intacct as the project manager. If there isn't a team lead on the project, but there are multiple staffers assigned to the BigTime project's team, BigTime will scan for the oldest created staffer and will make them the project manager when syncing to Sage Intacct. If the project has been assigned to only one staffer, that staffer will become the project manager when their project is pushed to Sage Intacct.
These are just a few error messages you may encounter with Sage Intacct. There’s always a possibility that you’ll run into an error message that doesn’t appear in this list. If that’s the case, you can always get in touch with our support team to get help with BigTime’s Sage Intacct integration.