You’re working in BigTime and have a question or need some information about a feature and how it works. Help is just a few mouse clicks away inside your BigTime environment. This article will explain the many ways you can get the information you need while you work.
Click the QUESTION MARK on the navigation bar and a picklist will populate. It contains the many ways you can get help.
BigTime AI Assistant
Click on BigTime AI Assistant and a new page will populate with information regarding BigTime’s conversational chat experience, designed to help users get 24/7 in-product help and expert tips on using BigTime. In this new tab, you can click the 'Learn More' button to be taken to the BigTime AI Assistant Knowledge Base article. Otherwise, the utilization of the AI assistant will be through its designated icon in one of the four corners of your screen, if the admin has enabled the feature for the organization.
Announcements
Click on Announcements and a new page will populate with a preview of BigTime’s recent product updates, which is a collection of articles that are posted in BigTime's Release Notes and Product Roadmap. The Help Center will also populate alerts whenever there are new announcements.
Knowledge Base
Click on Knowledge Base and a new tab will populate with BigTime’s knowledgebase, which is a collection of articles that explains how to use BigTime features. In this new tab, you can search for specific articles or topics and the matches will show up. For example, search “Gantt charts”, and all of the Gantt chart matches will populate.
BigTime Academy
Click on BigTime Academy and a new tab will populate introducing BigTime's self-paced, video-based training resource for continued education on all things BigTime. This robust training portal provides access to a wide range of technical how-to courses, empowering you to explore and understand the functionality of BigTime at your own pace.
At the moment, only users with System Administrator User Rights will see this BigTime Academy option. If you’d like your non-admin staff to gain access to BigTime Academy, please contact your dedicated BigTime resource or Support for assistance.
Releases & Roadmap
Click on Releases & Roadmap and a new tab will populate linking out to BigTime's Release Notes and the Product Roadmap. In these respective new tabs, you can explore the features, fixes and enhancements to BigTime's products in-depth, as well as get a glimpse into what we're working on in the near and upcoming future.
Share Your Feedback
Click on the Share Your Feedback option and a short form will populate. Here you can fill out details about your feature request.
Blog & Webinars
Click Blog & Webinars and a new page will link out to a few different locations, one being BigTime’s Webinars. BigTime webinars are an opportunity to listen and follow along as a BigTime expert gives detailed explanations on important software features.
Here’s what you’ll learn about in our three recorded webinars:
- Project Management: find out about BigTime’s workflow, so you can manage your staff’s workload.
- Invoicing: discover how to use each of our invoicing calculators: manual, time and materials, and fixed fee. You’ll also learn how to set up bill rates, print or email invoices to clients, and post invoices to QuickBooks, among other topics.
- Reporting: put your data to good use by using our pre-built and custom reports.
The Resources and Blog button link is somewhere you’ll find both content-related and industry-specific articles. You’ll learn about project management and PSA software, among other topics.
Live Chat
Click on the Live Chat option and a short form will populate. Fill out this form to start a chat session with a BigTime Customer Support representative. Keep in mind that our hours of operation are: 8:30AM CST to 5:30PM CST.