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BigTime AI Assistant

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BigTime is excited to release new AI-powered experiences to help your organizations work smarter. Our AI assistant is available to help you get fast answers to your BigTime questions so you can focus on getting great work to your clients quickly and efficiently. 

Our first AI-powered feature is a conversational chat experience to help users get 24/7 in-product help and expert tips on using BigTime. The BigTime AI Assistant is a firm-wide feature that is available in the Active Features settings.

Admins can disable this feature by navigating to:

My Company → My Company → Active Features → BigTime AI Assistant

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If you disable or enable the AI Assistant, once you save the change for your firm, you may need to perform a hard refresh of your browser screen.

To perform a hard refresh in Google Chrome:

  • On Windows you can choose any one of the following:
    • Ctrl + Shift + r
    • Hold Ctrl while clicking the browser Reload button
    • Ctrl + F5
  • On Mac
    • Cmd + Shift + R

To perform a hard refresh in Microsoft Edge, you can choose any of the following:

  • Hold the Ctrl key, then click the browser Refresh button
  • Ctrl + F5
  • Ctrl + Fn + F5

What can BigTime AI do?

The AI Assistant leverages large language models (LLM) trained on BigTime's extensive Knowledge Base, Invoice XML, API documentation, and data dictionaries to answer your complex technical questions with simple, natural language responses. This feature is great for any customer learning how to use the BigTime product, troubleshooting common workflows, or having any foundational questions.

Key Features:

  • Instant 24/7 chat support
  • In-line feedback (thumbs up / down)
  • Fluent in all languages
  • Links to relevant Knowledge Base articles

Does this cost anything?

No, at this time there is no fee to use BigTime AI!

 

Which AI service is BigTime using? 

The BigTime AI Assistant leverages OpenAI’s GPT LLM. For more information, please review OpenAI’s Privacy and Security Articles. In the rapidly evolving field of artificial intelligence, BigTime maintains our commitment to leveraging these technologies ethically and responsibly. We are committed to working with partners who respect your privacy and uphold high data protection standards to ensure transparency and maintain your trust. 

The data you use with BigTime AI is secure and you can learn more in our Privacy Policy  & Security articles.

 

Is my data used to train AI models?

At BigTime, we deeply respect your privacy and the security of your data. The information you provide is securely stored on our internal servers and is never shared with any third parties. We use conversation history exclusively for internal research, aimed at enhancing our products and services. You can be confident that your data will never be used to train public AI models or disclosed to outside entities.

 

What types of questions can I ask BigTime AI?

The BigTime AI Assistant is an expert in everything that can be found in our Knowledge Base, XML or API technical documentation, and data dictionaries. See below for a few example prompts to get your started.

 

Sample Questions

How can I enter data into timesheets?
Where do I configure Bill Rates?

What is the Bill Rate hierarchy?

Where can I add demand for a staffer?

What report is best to look at project profitability?

How do I connect to QuickBooks?

How can I configure my lexicon?

 

Can I opt-out of BigTime AI at a future date?

Yes. Admins can turn off the BigTime AI Assistant feature for their firm at any time by navigating to: 

My Company → My Company → Active Features → BigTime AI Assistant

 

Can I still contact live customer support?

Absolutely! Our commitment to providing exceptional live support remains the same. You will still be able to contact our live support team during normal business hours (8:30 AM-6:00 PM CT Monday through Friday.) 

 

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If you would like to transition to live support you can click the HEADPHONES icon at the top of the chat window. A history of your transcript will be sent to the live support team for ongoing support and troubleshooting.

 

How do I provide feedback?

During each session, you will be able to give a thumbs up or down on chat responses as you go. The product and support teams will be monitoring feedback responses.

 

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