We work hard to keep BigTime running efficiently and effectively for your firm. That’s why we regularly release updates and perform system maintenance. Learn more about our process below.
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How often are new releases available?
Major releases occur every three to six weeks. Smaller releases and hotfixes can happen as needed to address issues or deliver minor updates.
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Where can I read about new releases?
With every release, we publish detailed Release Notes, where you can:
- Read about all product updates.
- Subscribe to notifications for specific feature updates, like time tracking or reporting.
To subscribe, click the Subscribe to Updates button at the top of the page and select the tags you want to follow.
Be sure to also check out our Product Roadmap for a preview of what’s coming next. Just like with Release Notes, you can stay up to date by subscribing to specific feature tiles, or simply follow them all at the top of the page. -
What do I need to do to update?
In most cases, no action is required to update BigTime. If integrating with QuickBooks Desktop or Lacerte an occasional, an update to the client may be necessary.
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I think I found a bug. What do I do?
If you discover a bug, you can report it in one of the following ways:
- Email: support@bigtime.net
- Chat: Contact our support team via the in-app chat feature.
Critical bugs (e.g., those causing significant data issues) are prioritized and worked on immediately until resolved.
Non-critical bugs are addressed through the normal development process and typically resolved in an upcoming hotfix or release.All bug fixes go through our standard quality assurance process before release.
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How will I be notified of system maintenance?
Scheduled maintenance occurs at the following times (US Central Time):
- Thursday: 10:00 PM to 11:00 PM
- Sunday: 10:00 PM to 12:00 AM
BigTime will attempt to notify customers in advance of unscheduled maintenance whenever possible. However, in rare cases, unscheduled maintenance may occur without notice.