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Releases, Upgrades and Changes With BigTime

We work hard to keep BigTime working efficiently and effectively for your firm. That’s why we have regular releases and system maintenance. Read on to learn more.

 

  • HOW OFTEN ARE NEW RELEASES AVAILABLE?
    Releases occur every three to six weeks.
  • WHERE CAN I READ ABOUT NEW RELEASES?
    With every release, we publish Release Notes at releases.bigtime.net where you can read about all our product updates and subscribe to notifications for certain types of new features, like time tracking or reporting. To subscribe to release notifications, simply click the SUBSCRIBE TO UPDATES button at the top of the page and select which release tags you'd like to keep track of.
  • WHAT DO I NEED TO DO TO UPDATE?
    In most cases you will need to do nothing. Occasionally, an update to the sync agent client may be required.
  • I THINK I FOUND A BUG. WHAT DO I DO?
    Bugs can be reported to support@bigtime.net or by contacting our support team by chat or phone 312-346-4646. If the bug is considered to be critical, or is causing a data issue that could impact many clients, it will be worked on from the time of confirmation until it is resolved. A bug that is not critical will flow through the normal development process, and is generally addressed within a release. All bug fixes go through our normal quality assurance process prior to release.
  • HOW WILL I BE NOTIFIED OF SYSTEM MAINTENANCE?
    Scheduled maintenance will be performed every Thursday and Saturday from 10:00 PM to 11:00 PM US Central Time. BigTime will attempt to notify customers in advance to perform unscheduled maintenance. However, unscheduled maintenance may be performed without notice.
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