We work hard to keep BigTime working efficiently and effectively for your firm. That’s why we have regular releases and system maintenance. Read on to learn more.
HOW OFTEN ARE NEW RELEASES AVAILABLE?
Releases occur every three to six weeks.
WHERE CAN I READ ABOUT NEW RELEASES?
Check out our blog to learn about new releases.
WHAT DO I NEED TO DO TO UPDATE?
In most cases you will need to do nothing. Occasionally, an update to the sync agent client may be required.
I THINK I FOUND A BUG. WHAT DO I DO?
Bugs can be reported to firstname.lastname@example.org or by contacting our support team by chat or phone 312-346-4646. If the bug is considered to be critical, or is causing a data issue that could impact many clients, it will be worked on from the time of confirmation until it is resolved. A bug that is not critical will flow through the normal development process, and is generally addressed within a release. All bug fixes go through our normal quality assurance process prior to release.
HOW WILL I BE NOTIFIED OF SYSTEM MAINTENANCE?
Scheduled maintenance will be performed every Thursday and Saturday from 10:00 PM to 11:00 PM US Central Time. BigTime will attempt to notify customers in advance to perform unscheduled maintenance. However, unscheduled maintenance may be performed without notice.