Learn about BigTime’s availability if outages occur or problems arise.
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What is the uptime service level agreement (SLA) for BigTime?
BigTime is committed to providing a 99.5% uptime SLA to ensure reliability and availability for our customers.
You can review our full SLA here: BigTime SLA. -
What happens if BigTime goes down?
If BigTime experiences downtime, our team is immediately notified through monitoring systems. We work promptly to:
- identify the root cause of the issue,
- resolve the problem as quickly as possible, and
- communicate with affected users regarding the issue and resolution timeline.
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How are outages communicated?
Our recovery time objective is 60 minutes. Our recovery point objective is 30 minutes. We are working to expand services and reduce these time objectives. -
How do you monitor BigTime?
BigTime is monitored using a variety of tools to ensure optimal performance and availability of our systems. These tools allow us to proactively address potential issues before they impact users.