Note: As of December 2025, the BigTime Time Agent Beta Program has been closed, and is no longer accepting new participants. If you're interested in learning more about Time Agent or other BigTime AI initiatives, please contact your customer success manager or email us at support@bigtime.net.
Table of Contents
Overview
Subscription Requirements
How to Enable the Time Agent
Download and Install
System and Technical Requirements
Privacy and Data Handling
Recommended Rollout Steps
Related Articles
Overview
The BigTime Time Agent is an AI-powered add-on available for firms on Advanced and Premier subscriptions. It is not compatible with Essentials. Once enabled, your team can track time more efficiently and accurately through automated, AI-powered desktop activity tracking, including a calendar integration.
This guide is for admins who want to activate the Time Agent for their firm.
| Required Permissions | BigTime System Administrator |
Subscription Requirements
To enable the Time Agent, your firm must:
- Have an Advanced or Premier subscription.
- Check our Pricing page for the most up-to-date pricing Here
| Subscription Requirements to Enable Time Agent | ||
| Essentials | Advanced | Premier |
| ❌ | ✅ | ✅ |
How to Enable the Time Agent
1. Contact BigTime
Reach out to your account manager or email support@bigtime.net to request the activation of the Time Agent.
2. Activation Confirmation
A member of the BigTime team will confirm once the add-on has been added to your subscription.
3. Enable in BigTime
- Log in as an admin-level user.
- Go to Settings → Integrations.
- Locate the BigTime Time Agent tile and click it.
- Click Enable.
Download and Install
Download the .zip file for your operating system, unzip it, and run the installer. After installation is complete, launch the Time Agent. An internet connection is required to sign in and use the app.
| Note: Anyone can download the application, but it will only function if your firm has enabled the Time Agent. |
System and Technical Requirements
-
Operating Systems:
- Windows 10 or later (older versions may work, but are officially unsupported).
- macOS Big Sur or later (older versions may work but are officially unsupported).
- Calendar Integrations: Outlook and Google Calendar (optional).
- Network: Internet connection required.
| System and Technical Requirements | |
| Operating Systems | Windows 10 or later |
| macOS Big Sur or later | |
| Calendar Integrations | Outlook (optional) |
| Google Calendar (optional) | |
| Network | Internet Connection Required |
Privacy and Data Handling
The Time Agent only captures the application's and document's names (if applicable), along with connected calendar event information. It does not record keystrokes, take screenshots, or capture the content of emails, documents, or messages.
No activity is ever sent to BigTime or your employer, whether tracking is on or off. Tracked activity is deleted after 30 days, and when the application is uninstalled from your computer.
| Privacy and Data Handling | |
| What is captured |
✅ Application name ✅ Document name (if applicable) ✅ Connected calendar event info |
| What is NOT captured |
❌ Keystrokes ❌ Screenshots ❌ Email, document, or message content |
| Data handling |
o No activity is ever sent to BigTime or your employer o Data is deleted after 30 days o All data is removed if you uninstall the application |
Recommended Rollout Steps
To ensure a smooth rollout:
1. Share the Application Download Link (MacOS or Windows).
2. Distribute the User Guide. Provide employees with the Get Started with the BigTime Time Agent.
3. Optionally, you can use the Time Agent Rollout Internal Communication Kit. This kit gives you ready-to-use email and Slack templates to announce the BigTime Time Agent. It highlights key benefits, simple setup steps, training material links, and a clear rollout timeline. You can use it to keep your internal communication consistent, engaging, and easy to follow.