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FAQ: BigTime AI

BigTime is excited to release new AI-powered experiences to help your organizations work smarter. Our AI assistant is available to help you get fast answers to your BigTime questions so you can focus on getting great work to your clients quickly and efficiently. 

Our first launch will be an early-access conversational chat experience to help users get 24/7 in-product help and expert tips on using BigTime. Admins eager to explore the benefits of BigTime AI can request this feature for firm-wide use. Your early access feedback will be essential as BigTime AI adapts to your needs over time.

To sign up for the early access program, you can reach out to your Customer Support Manager or click the link below. You'll be redirected to a form to fill in contact details, and a BigTime representative will reach out with next steps. 

Sign Up for Early Access →


What can BigTime AI do?

The AI Assistant leverages large language models (LLM) trained on BigTime's extensive Knowledge Base, Invoice XML, API documentation, and data dictionaries to answer your complex technical questions with simple, natural language responses. This feature is great for any customer learning how to use the BigTime product, troubleshooting common workflows, or having any foundational questions.

Early Access Features:

  • Instant 24/7 chat support
  • In-line feedback (thumbs up / down)
  • Fluent in all languages
  • Links to relevant Knowledge Base articles

Does this cost anything?

No, at this time there is no fee to use BigTime AI!


Which AI service is BigTime using? 


The BigTime AI Assistant leverages OpenAI’s GPT LLM. For more information, please review OpenAI’s Privacy and Security Articles. In the rapidly evolving field of artificial intelligence, BigTime maintains our commitment to leveraging these technologies ethically and responsibly. We are committed to working with partners who respect your privacy and uphold high data protection standards to ensure transparency and maintain your trust. 

The data you use with BigTime AI is secure and you can learn more in our Privacy Policy  & Security articles.


Is my data used to train AI models?

At BigTime, we deeply respect your privacy and the security of your data. The information you provide is securely stored on our internal servers and is never shared with any third parties. We use conversation history exclusively for internal research, aimed at enhancing our products and services. You can be confident that your data will never be used to train public AI models or disclosed to outside entities.


What types of questions can I ask BigTime AI?

The early-access BigTime AI Assistant is an expert in everything that can be found in our Knowledge Base, XML or API technical documentation, and data dictionaries. See below for a few example prompts to get your started.


Sample Questions

How can I enter data into timesheets?
Where do I configure Bill Rates?

What is the Bill Rate hierarchy?

Where can I add demand for a staffer?

What report is best to look at project profitability?

How do I connect to Quickbooks?

How can I configure my lexicon?


Can I opt-out of BigTime AI at a future date?

Yes. If your firm has already been enrolled in the early access program, please reach out to during the early access program to opt-out. 


Can I still contact live customer support?

Absolutely! Our commitment to providing exceptional live support remains the same. You will still be able to contact our live support team during normal business hours (8:30 AM-6:00 PM CT Monday through Friday.) 



If you would like to transition to live support you can click the HEADPHONES icon at the top of the chat window. A history of your transcript will be sent to the live support team for ongoing support and troubleshooting.


How do I provide feedback?


There are a few ways that you can give feedback:

  • In-Line Feedback (preferred): During each session, you will be able to give a thumbs up or down on chat responses as you go. The product and development teams will be monitoring feedback responses. 
  • Follow-Up Research: As we wrap up the early access program, we will be sending follow-up surveys to gauge overall satisfaction with the experience. 


Will this be firm-wide or single account activation for early access?


BigTime AI will be a firm-wide feature, requiring admin approval for activation.


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