We work hard to keep BigTime working efficiently and effectively for your firm. That’s why we have regular releases and system maintenance. Read on to learn more.
- HOW OFTEN ARE NEW RELEASES AVAILABLE?
Releases occur every three to six weeks.
- WHERE CAN I READ ABOUT NEW RELEASES?
Check out our blog to learn about new releases.
- WHAT DO I NEED TO DO TO UPDATE?
In most cases you will need to do nothing. Occasionally, an update to the sync agent client may be required.
- I THINK I FOUND A BUG. WHAT DO I DO?
Bugs can be reported to firstname.lastname@example.org or by contacting our support team by chat or phone 312-346-4646. If the bug is considered to be critical, or is causing a data issue that could impact many clients, it will be worked on from the time of confirmation until it is resolved. A bug that is not critical will flow through the normal development process, and is generally addressed within a release. All bug fixes go through our normal quality assurance process prior to release.
- HOW WILL I BE NOTIFIED OF SYSTEM MAINTENANCE?
Scheduled maintenance will be performed every Thursday and Saturday from 10:00 PM to 11:00 PM US Central Time. BigTime will attempt to notify customers in advance to perform unscheduled maintenance. However, unscheduled maintenance may be performed without notice.